Frequently Asked Questions

A:  Repair Request offers a level of trust, safety, communication, and reliability that no other maintenance service can offer. Not only do we save you between 30-50% on repairs a year, but we also eliminate the hassle of locating and vetting a specialized contractor for every little repair. We’re your one-stop shop, a convenient single contact for any service you need done.

Your dedicated Repair Manager is a friendly face you’ll come to know and trust. That means always being certain of exactly who’s in your space — beyond having a positive personal relationship with them, you can be confident in the fact that many are respectable and decorated military veterans. Even if additional parts or licenses are needed, we’ll handle everything so you can simply delight in having a trusted partner in home repair. 

A:  A whole lot. For $50 a month, Repair Request members receive the following:

Dedicated Repair Manager: Your trusted partner for all repairs, Repair Managers can complete 98% of home repairs at just $40 per hour, less than half the cost of most contractors. If parts are required, we charge members wholesale prices with no markup.

Twice-a-year preventive maintenance: Our proactive home care ensures the house is in working order and addresses any issues before they become bigger problems. Think of it as peace of mind for life’s biggest investment.

Vetted network of contractors: For only the most complex jobs, we’ll connect you with our approved partners at guaranteed low rates, then manage the project through completion so you don’t have to lift a finger.

A:  We cover all of Oklahoma City, Edmond, Guthrie, Norman and Moore and other areas close by.  With over 30 zip codes and growing, simply inquire through our contact page and we’ll do our best to get a Repair Manager to your area.

A:  We include preventive maintenance. Home warranty companies all have exclusions around certain types of repairs and pre-existing conditions. They mainly serve as call centers for contractors who are willing to work with them at reduced rates. We’re focused on providing low-cost maintenance and repairs from a single trusted source: your personal Repair Manager. Our repairs are always done at cost with no markup on parts, as reflected by our impressive quality and turnaround time. 

A:  Yes, all of them. We’re happy to handle all of your home maintenance, including pre-existing conditions. Oftentimes, home warranties will stick you with the bill for pre-existing conditions; at best, they’ll require tedious, detailed records before agreeing to repair or replace anything. But with Repair Request, every repair — no matter when it came about — is covered.

A: Repair Request Repair Managers are trained in basic plumbing, electrical, HVAC, and appliance repairs. We estimate that a Repair Manager can personally solve up to 98% of problems with your home’s systems for just $40/hour. 

A:  We complete a large variety of standard appliance repairs. Our most common ones can be found here.

Most appliance repairs are a two-step process. Sometimes an appliance can be repaired immediately during the troubleshooting process, but if a replacement part is needed, we will schedule a follow-up service call for installation. 

A:  Absolutely. While a longer list will likely require multiple service visits, your Repair Manager will coordinate the list’s completion in a way that maximizes your time and money. We offer unlimited service visits booked in one- and two-hour increments.

Please note that an extensive repair list may result in service calls spread out over several months. This policy allows us the flexibility to keep lead times low across our entire customer base: high-priority repairs completed within 48 hours, other on-demand repairs in 5-7 business days, and preventive maintenance visits within 30 days*. If you would like a faster turnaround time for a particular project, our trusted contractor network would be happy to help, but it will be priced at their market rate.

*Subject to change by market demand

Simply call, text, or email like you would a friend or neighbor. We suggest adding our phone number as a contact in your phone so you can easily reach out when you need help. Alternatively, you can always request a repair on our website or download our app and request repairs 24/7 that way. 

A:  As often as you need it. We’ll do our best to schedule your repair visits in a way that makes the most of your time and money.

Keep in mind you can make repair requests 24/7/365 on our website at Request A Repair

A:  We’re available by phone and email six days a week from 8AM to 5PM. Within 24 hours of submitting a repair request, you can expect to hear from your Repair Manager team to schedule an appointment.

Outside of our regular hours, we do have emergency services available for your plumbing, electrical, and HVAC needs. Request an emergency repair 24/7/365 at Request A Repair

A:  Repair Request is a monthly membership program with no minimum contract term. We only ask for 30 days of notice in advance of cancelling. 

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